PRIVACY POLICY

PRIVACY POLICY

Introduction

As part of its operations, Imagination Hobby et Collection (hereinafter referred to as "IHC") collects information about its customers. This information is intended to enhance the customer experience.

When and how is information collected?

Information may be collected, including but not limited to:

  • When opening a customer account on our website, in person at our store, or when contacting us by email, social media, or phone

  • When making transactions on our website, in person, through one of our sales platforms, or by any other means of transaction

Information is collected:

  • Directly through our website

  • By email

What information is collected?

The following information, including but not limited to, may be collected:

  • First and last names

  • Addresses (street number, street name, city, province, state, country, postal code, P.O. box)

  • Phone numbers, fax, and mobile numbers

  • IP address (Internet Protocol)

  • Type of products and services sought

  • Name of gift certificate recipients

  • Preferred language of communication

  • Purchase and order history and values

Why do we process your information?

Your information is processed for the following purposes:

  • To improve the customer experience

  • To prepare and provide reports to official organizations when required (Canada Revenue Agency, Revenu Québec, etc.)

  • To prepare and provide accounting reports

  • To prevent risk and fraud

  • To offer personalized products and services

  • To test features and services

Information sharing

IHC does not sell or share your information with third parties. However, information may be shared with:

  • Official organizations (Canada Revenue Agency, Revenu Québec, etc.)

  • Accounting firms for tax purposes

Although your data is protected, IHC may be required to disclose it in response to a warrant, official order, or any other legal requirement.

Information protection

IHC employs appropriate security measures to protect information. However, no method of data transmission over the Internet or otherwise is foolproof; IHC cannot guarantee the absolute security of the information.

Retention period of information

IHC retains information for as long as necessary to fulfill the objective of providing an optimal customer experience.

IHC customers may contact IHC to:

  • Know what information has been collected

  • Request corrections or modifications to certain information

  • Request deletion of certain information

  • Request removal from mailing lists (newsletters)

Contacting IHC

IHC can be contacted:

Imagination Hobby et Collection Inc. P.O. Box 45543 Sault-au-Récollet Postal Counter Montreal (Quebec) CANADA H2B 3C9

Last update of the Policy: October 24, 2023


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